Contact

We'd love to hear from you. Whether you have a question about sizing, an order, shipping, or our products, the Vailorio customer service team is here to help. Please review the information below for the fastest way to reach us.

Customer Service Email

For all order inquiries, product questions, returns, and general support, please email us at:
service@vailorio.com

We aim to respond to all emails within 1-2 business days. During peak seasons (such as holiday periods), response times may be slightly longer — thank you for your patience.

Customer Service Phone

+1 510-389-7246

For faster written documentation of your inquiry (such as order numbers or return requests), we recommend reaching out via email.

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (Pacific Time, PST/PDT)
Saturday - Sunday: Closed
Closed on major U.S. public holidays

Emails and voicemails received outside of business hours will be responded to on the next business day.

Mailing Address

Vailorio
2648 International Blvd Ste 301
Oakland, CA 94601
United States

Company Information

Vailorio is operated by Yiwu Aixue Clothing Co., Ltd., established in 2015.
Registered Business Address: 3rd Floor, Building A, No. 1215 Yinhai Road, Yidong Industrial Zone, Nianersan Street, Yiwu City, Zhejiang Province, China, 322000

Service Area

Please note that Vailorio currently serves customers within the United States only. We are not able to process orders or inquiries for shipping addresses outside the U.S. at this time.

Before You Reach Out

To help us assist you as quickly as possible, please include the following in your email whenever applicable:

• Your order number (found in your confirmation email)
• The email address used to place your order
• A brief description of your question or issue
• Photos, if your inquiry is related to a product defect or sizing concern

This information helps our team resolve your request faster without needing to follow up for additional details.