Contact

We’re here to help with questions about products, orders, shipping, returns, or general inquiries.

Email: service@vailorio.com
Phone: +1 510-389-7246

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (Pacific Time, PST/PDT)
Saturday – Sunday: Closed
Closed on major U.S. public holidays

We typically respond within 1–2 business days.

Business Days refer to Monday through Friday, excluding U.S. federal holidays.

Company Information

Yiwu Aixue Clothing Co., Ltd.
（义乌市艾雪服饰有限公司）

Address (China Headquarters):
3rd Floor, Building A, No. 1215 Yinhai Road,
Yidong Industrial Zone, Niansanli Street,
Yiwu City, Zhejiang Province 322000, China

US Returns Address

Vailorio Returns
1700 28th Ave
Oakland, CA 94601
United States

How Can We Help?

• Product Inquiries – Questions about our earmuffs and collections
• Order Support – Tracking, shipping, or order modifications
• Returns & Exchanges – Use the US return address above after contacting us for approval
• Wholesale / Custom Orders – Bulk or custom requests
• General Feedback – Suggestions or comments

Notes

• We currently serve customers within the United States only.
• The US address above is used for authorized returns and customer support processing.
• Please contact customer service before returning any items to ensure proper handling.
• For urgent order issues, please include your order number in the email.