Refund Policy

Last Updated: August 10, 2026

Business Days refer to Monday through Friday, excluding U.S. federal holidays.

Return Window

You may request a return within 30 days of the delivery date, provided the items meet the eligibility conditions outlined below.

Eligible & Non-Eligible Returns

Eligible Returns (Accepted):

  • Defective, damaged, or incorrect items upon arrival
  • Items not as described
  • Items in original, unused, and unworn condition with original packaging and tags (for change of mind)

Non-Eligible Returns (Not Accepted):

  • Items that have been used, worn, altered, or damaged by the customer
  • Items missing original packaging or tags
  • Returns requested more than 30 days after delivery
  • Final sale or clearance items (if marked as such)

How to Start a Return

  1. Contact us at service@vailorio.com or +1 510-389-7246 with your order number and reason for return. For defective or damaged items, please include clear photos of the issue and packaging.
  2. Wait for our approval and return instructions (usually within 1–2 business days).
  3. Pack the item securely in its original packaging.
  4. Ship the return to the address below using a trackable shipping method. We are not responsible for returns lost in transit without tracking.

Return Address

Vailorio Returns
1700 28th Ave
Oakland, CA 94601
United States

This address is for authorized returns only. Please contact us before returning any items.

Return Shipping Costs & Refund Details

1. Product Issue (Defective / Damaged / Wrong Item / Not as Described)

  • We cover reasonable return shipping costs where applicable.
  • Full refund of the product price + original shipping fee (if charged), or a free replacement (subject to availability).
  • No restocking fee.

2. Customer Change of Mind

  • Customer is responsible for all return shipping costs.
  • Refund of product price only (original shipping fees are non-refundable).
  • No restocking fee.

Refund Timeline

After we receive and inspect your return, we will process the refund within 3–5 business days. Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account. You will receive an email confirmation once the refund is processed.

Exchanges

If you would like an exchange instead of a refund for an eligible product issue, please indicate this when you contact us. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a full refund instead.

Non-Compliant Returns

If returned items fail inspection and do not meet the eligibility conditions, we will notify you by email. We may either ship the item back to you at your expense or retain the item without issuing a refund, at our discretion.

Chargebacks & Disputes

We encourage customers to contact us before opening a dispute or chargeback so we can resolve the issue quickly and fairly.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: service@vailorio.com
Phone: +1 510-389-7246

We will respond within 1–2 business days.

Business Hours (Pacific Time)
Monday – Friday: 9:00 AM – 6:00 PM (PST/PDT)
Saturday – Sunday: Closed
Closed on major U.S. public holidays

Company Information
Yiwu Aixue Clothing Co., Ltd.
（义乌市艾雪服饰有限公司）

Address (China Headquarters):
3rd Floor, Building A, No. 1215 Yinhai Road,
Yidong Industrial Zone, Niansanli Street,
Yiwu City, Zhejiang Province 322000, China

US Returns Address:
Vailorio Returns
1700 28th Ave
Oakland, CA 94601
United States