Privacy Policy

Last Updated: July 14, 2026

Vailorio ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you. By using our website and making a purchase, you agree to the practices described in this policy.

Information We Collect

When you visit our website or place an order, we may collect the following categories of information:

Order Information: Name, shipping address, billing address, email address, phone number, and order details (items purchased, order value)
Payment Information: Payment method details are collected and processed securely by our third-party payment processors — we do not store your full credit card information on our servers
Account Information: If you create an account, we collect your name, email, and order history
Device & Usage Information: IP address, browser type, device type, pages visited, and time spent on our site, collected automatically through cookies and similar technologies
Communications: Any information you provide when contacting our customer service team via email or phone

How We Use Your Information

We use the information we collect for the following purposes:

To process, fulfill, and ship your orders
To communicate with you regarding your order status, shipping updates, and customer service inquiries
To process returns, exchanges, and refunds
To calculate applicable sales tax and shipping costs at checkout
To improve our website, products, and overall customer experience
To detect and prevent fraud, unauthorized transactions, and other illegal activities
To send order confirmations and, where you have opted in, occasional marketing communications

We Do Not Sell Your Personal Information

Vailorio does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your information is used solely to fulfill your orders and provide customer support.

How We Share Your Information

We work with a limited number of trusted global service providers to operate our business and fulfill your orders. These providers only receive the information necessary to perform their specific function and are contractually obligated to protect your data. This includes:

E-Commerce Platform: We use Shopify to host our website and manage order processing
Payment Processors: Secure payment gateways (such as Shopify Payments, PayPal, or similar providers) process your payment information to complete transactions
Shipping & Logistics Partners: Shipping carriers and fulfillment partners receive your name and shipping address to deliver your order
Marketing & Analytics Tools: Where applicable, we may use analytics providers (such as Google Analytics) and email marketing platforms to understand website traffic and communicate with customers who have opted in

We may also disclose information when required by law, to enforce our policies, or to protect our rights, property, or safety, and that of our customers.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

Essential Cookies: Required for core website functionality, such as maintaining your shopping cart and enabling checkout
Performance & Analytics Cookies: Help us understand how visitors interact with our website, such as which pages are visited most often
Functional Cookies: Remember your preferences, such as language or currency settings
Advertising Cookies: Used to deliver relevant ads and measure the effectiveness of our marketing campaigns, where applicable

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website, such as your ability to complete a purchase.

Data Security

We take the security of your personal information seriously. Our website uses SSL (Secure Sockets Layer) encryption technology to protect data transmitted between your browser and our servers, including personal and payment information submitted at checkout. While we implement reasonable administrative, technical, and physical safeguards to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

Order and transaction information is retained for as long as necessary to process your order, handle returns or disputes, and comply with tax and accounting obligations — generally up to 7 years
Account information is retained for as long as your account remains active, or until you request deletion
Marketing communication preferences are retained until you opt out or unsubscribe
Once information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Your Privacy Rights (U.S. Residents)

Depending on your state of residence, you may have certain rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and similar state privacy laws. These rights may include:

Right to Know: Request details about the personal information we have collected, used, and shared about you
Right to Access: Request a copy of the personal information we hold about you
Right to Delete: Request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction or comply with legal obligations)
Right to Opt-Out: Opt out of the sale or sharing of personal information — please note that Vailorio does not sell personal information
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising any of your privacy rights

To exercise any of these rights, please contact us at service@vailorio.com. We will respond to verified requests within the timeframe required by applicable law.

International Visitors

If you are accessing our website from outside the United States, please be aware that your information will be processed and stored in the United States, where our website and service providers operate. By using our website, you consent to this processing. Visitors from the European Economic Area (EEA) or United Kingdom may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or request deletion of their personal data, which can be exercised by contacting us using the information below.

Children's Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, please don't hesitate to reach out:

Email: service@vailorio.com
Phone: +1 510-389-7246
Mailing Address: 2648 International Blvd Ste 301, Oakland, CA 94601, United States
Response Time: We typically respond within 1-2 business days