Privacy Policy

Last Updated: August 10, 2026

Vailorio ("we," "us," or "our"), operated by Yiwu Aixue Clothing Co., Ltd., respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you. By using our website and making a purchase, you agree to the practices described in this policy.

Information We Collect

When you visit our website or place an order, we may collect the following categories of information:

  • Order Information: Name, shipping address, billing address, email address, phone number, and order details (items purchased, order value).
  • Payment Information: Payment method details are collected and processed securely by our third-party payment processors. We do not store your full credit card information on our servers.
  • Account Information: If you create an account, we collect your name, email, and order history.
  • Device & Usage Information: IP address, browser type, device type, pages visited, and time spent on our site, collected automatically through cookies and similar technologies.
  • Communications: Information you provide when you contact customer service, subscribe to our newsletter, or otherwise communicate with us.

How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders
  • Communicate with you about your order, returns, or inquiries
  • Provide customer support
  • Improve our website, products, and services
  • Send marketing communications (only if you have opted in; you may unsubscribe at any time)
  • Detect and prevent fraud or misuse of our services
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business (payment processors, shipping carriers, email service providers, website hosting)
  • Legal authorities when required by law or to protect our rights and safety
  • Business transfers in connection with a merger, acquisition, or sale of assets

All service providers are required to protect your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and improve your experience. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including order processing, legal compliance, dispute resolution, and enforcing our agreements. Order and transaction records may be retained longer as required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing emails (unsubscribe link in every marketing email)
  • Restrict or object to certain processing activities

To exercise these rights, please contact us at service@vailorio.com. We will respond within a reasonable timeframe.

Children’s Privacy

Our website is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

International Transfers

Our business is operated by a company based in China, and we serve customers in the United States. Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate protections are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: service@vailorio.com
Phone: +1 510-389-7246

We will respond within 1–2 business days.

Business Hours (Pacific Time)
Monday – Friday: 9:00 AM – 6:00 PM (PST/PDT)
Saturday – Sunday: Closed
Closed on major U.S. public holidays

Business Days refer to Monday through Friday, excluding U.S. federal holidays.

Company Information
Yiwu Aixue Clothing Co., Ltd.
（义乌市艾雪服饰有限公司）

Address (China Headquarters):
3rd Floor, Building A, No. 1215 Yinhai Road,
Yidong Industrial Zone, Niansanli Street,
Yiwu City, Zhejiang Province 322000, China

US Returns Address:
Vailorio Returns
1700 28th Ave
Oakland, CA 94601
United States